Privacy Policy

Great Falls Insulation ("we," "us," or "our") operates the website at greatfallsinsulation.com. This Privacy Policy explains what information we collect when you visit or use our website, how we use it, and the choices you have. By using our website, you agree to the practices described here.

1. Information We Collect

Information you provide directly

When you fill out our contact or estimate request form, we collect the information you submit - typically your name, phone number, email address, property address, and a description of your project. We only collect what you choose to share.

Automatically collected information

When you visit our website, our hosting infrastructure and analytics tools may automatically collect certain technical information. This can include your IP address, browser type, operating system, the pages you visit, time spent on those pages, and the referring URL that brought you to our site. This data is used in aggregate to understand how visitors use the site.

Cookies

Our website may use cookies - small text files stored on your device - to remember your preferences and improve the site experience. We may also use third-party analytics services (such as Google Analytics) that set their own cookies to collect usage data. You can disable cookies in your browser settings, though some site features may not work as expected if you do.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to estimate requests, questions, and inquiries you submit through our website or contact form.
• To schedule and coordinate on-site consultations and insulation projects.
• To communicate with you about your project, including follow-up calls or emails.
• To improve our website content and user experience based on aggregate analytics data.
• To comply with legal obligations and resolve disputes if they arise.

We do not sell your personal information to third parties. We do not use your information for automated profiling or targeted advertising.

3. How We Share Your Information

We share your information only in the following limited circumstances:

• Service providers: We may share information with third-party tools we use to operate our website and communicate with customers - for example, our form provider and email service. These providers access your information only to perform services on our behalf and are not permitted to use it for their own purposes.
• Legal requirements: We may disclose information if required to do so by law or in response to a valid legal process, such as a subpoena or court order.
• Business transfers: If Great Falls Insulation is sold, merged, or acquired, customer information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4. Data Retention

We retain the information you submit for as long as it is reasonably necessary to fulfill the purpose for which it was collected - typically the duration of our business relationship and any legally required period afterward. Contact and estimate form submissions are retained for up to three years. If you request that we delete your information, we will do so promptly, subject to any legal obligations that require us to retain it.

5. Your Rights and Choices

You have the right to:

• Access your information: Request a copy of the personal information we hold about you.
• Correct your information: Ask us to update or correct inaccurate information.
• Delete your information: Request that we delete the personal information we hold about you, subject to legal retention requirements.
• Opt out of communications: If you have received communications from us, you can ask us to stop contacting you at any time.

To exercise any of these rights, contact us using the information in Section 8 below. We will respond to requests within 30 days.

6. Security

We take reasonable steps to protect the information you submit from unauthorized access, use, or disclosure. Our website uses HTTPS encryption. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, and you share information through our website at your own risk.

7. Third-Party Links

Our website may contain links to third-party websites that we do not control. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Privacy Concerns - Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, reach us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the effective date at the top. Continued use of our website after any update constitutes your acceptance of the revised policy.